Frequently Asked Questions
- What is ServiceKick?
ServiceKick is a revolutionary web-based software that allows businesses, both small and large, to track and share all the feedback they receive for their services. Using ServiceKick, businesses can easily request and collect reviews from their recent customers. They may then choose their favorite ones to show off to the world.
- How do I request a review from someone?
You can request a review from anyone provided that you have that person's email address or Twitter username. Once the referee responds to your request, his or her review will automatically be saved into your ServiceKick account for your review. ServiceKick can also connect to your Google, Twitter, or Facebook accounts and request reviews from any contacts saved in them.
- Can I choose what reviews appear publicly?
Only reviews that you approve will appear in public feeds and be visible to everyone. This way, you don't need to share any less-than-stellar reviews you might receive from time to time. If you choose to decline any review that you previously approved, it will disappear from all public feeds.
- What are ServiceKick widgets?
ServiceKick has awesome widgets that allow you to show off and collect reviews from anywhere you wish. Not only will ServiceKick generate the code for you to use on your web page, you can even customize the way the widgets look and function.
- How much does ServiceKick cost?
Try ServiceKick for free for 10 days - with no commitment required and no strings attached. During your free trial, you will gain full access to all the review products that ServiceKick offers. When you are ready, you may choose to subscribe for $10/Month.
- How do I reset my password?
You may change the password used to sign into your ServiceKick account at any time. While signed into your ServiceKick, go to the Settings screen and click the "Account" tab. First enter your existing password in the "Current Password" field and then enter your new password in the "New Password" field. Your new password must be six characters or longer. Click the "Update" button and your new password will be saved.
- I forgot my password, what do I do?
To reset a password if you have forgotten it, first go to the ServiceKick Sign-In screen and click "Forgot your password?" You will then be asked to provide the email address you use to access your account. Click the "Reset Password" button and an email will be sent to this address. In the email click the hyperlink given and you will then be directed to a temporary web page where you may reset your password.
- While I was working I received the message "An error has occurred." What do I do?
While we strive to make ServiceKick as smooth and robust as possible, nobody's perfect; glitches or other problems might appear every now and then. Shoot us an email at help@servicekick.com describing what actions you took to make the message appear. Chances are that we know about the glitch and are currently at work to fix it.
- How do I use the ServiceKick app for Facebook?
The ServiceKick app allows Facebook users to view and submit reviews straight from your company's Facebook page.
For more information, see our Facebook Guide | Collect and Share Reviews.
- I requested a review via Facebook, but do not see it as a pending review?
When requesting reviews via Facebook, you will not be able to view the review as pending. When the review is submitted through Facebook, it will appear in ServiceKick as received for you to approve or decline.
- What are the images being displayed next to the customer name in each review box?
To make each review as authentic as possible, we allow each person submitting a review to display an image of themselves as a Gravatar. A Gravatar is an image that follows you from site to site when you do things like comment on a blog or post a review. You can upload an image to Gravatar at http://en.gravatar.com/.
- Why can I only send out a request for review to 25 email addresses at a time?
You can send requests for reviews to 25 email addresses at a time. We do this to prevent spam and people that may be sending out unwanted mail. This is for paid subscription and free trial accounts.
